This guide will provide a detailed overview of how to configure your waitlist settings effectively. By following the steps outlined, you'll be able to set up and customize your waitlist to enhance user experience and manage bookings efficiently.

To begin, navigate to the tools section within your profile and access the settings.

Next, search for the waitlist option and toggle it on. This action will activate the waitlist feature, allowing you to manage it automatically.

Be aware that if you don’t toggle this setting on, you will still have a waitlist, but it will require manual management where you clear it yourself.

Once the waitlist is enabled, you will have various settings and options to configure how it will function.

You can set default rules that allow notifications to be sent to everyone on the waitlist when a spot opens up. This can be done with a simultaneous notification or in order with a delay.

You can also choose to automatically promote the first person on the waitlist to the available spot. This means they will be charged according to their payment method.

You may choose to set a blackout period during which the waitlist will not be cleared. For example, you might opt for a time frame between midnight and 5 AM.

Decide whether users can view their position on the waitlist. This can enhance transparency for users waiting for a spot.

If your cancellation window is, for instance, six hours, you may want to ensure that no one is notified or booked within this timeframe.

The rollup interval determines how quickly the system will notify the next person on the waitlist if the previous individual does not book their spot in time.

You can set how many times people are notified about an available spot on the waitlist. For example, if you set this to three, the system will notify individuals up to three times before opening the spot to the public.

This option lets users with pending transactions (e.g., insufficient funds) still book into the class, although it's generally not recommended.

You can set up additional rules for specific groups, such as giving priority to members over drop-in users. Please note that when you create a custom rule, it will be applied first then the default rule will apply.

Within the growth suite, you can find pre-configured automations that will help manage notifications for clients when spots open up.

Finally, review the email settings and consider setting up text notifications if desired.

By following this guide, you should now have a clear understanding of how to configure your waitlist settings effectively. With the outlined steps and visual aids, you can confidently set up the waitlist feature to improve user management and booking processes.