We’re excited to provide you with powerful calling and SMS tools through the Dashboard and Twilio. These features are designed to help you stay connected with your clients efficiently and professionally. Here's a straightforward guide on what we offer, why it benefits your business, and how to get started.
What We Offer
Local Numbers
Get a Recess number with a local area code (e.g., 650-XXX-XXXX) to connect with clients via Messaging in your Recess dashboard through the Communication Center.Call Forwarding
Forward calls from your new Recess number to an existing physical phone seamlessly, ensuring no missed calls.Phone Number Transfers
Transfer your existing phone number from current studio management system to Twilio while maintaining service continuity.
Why Use Recess for SMS and Calling?
Seamless Communication: Schedule messages automatically and reach out to clients effortlessly from the Recess dashboard. This helps you save time and maintain consistent communication with your clients.
Enhanced Client Experience: Provide timely updates, reminders, and promotions, building a stronger connection with your members.
Professional Branding: Toll-free and local numbers enhance your studio’s credibility, giving it a polished and trustworthy image.
Security and Compliance: Twilio’s infrastructure ensures your communications are secure and compliant with U.S. regulations, protecting your business and clients.
Getting Started
To begin using Recess SMS and calling features, follow these simple steps:
Fill Out the SMS Verification Form
All numbers require verification to comply with regulations. Submit the form to initiate the process. Link to the Form.Confirm Website Compliance
In order to be approved for a new phone number, your website must include a Privacy Policy. If your DBA, this must be listed in the privacy policy. Email us for support on setting up your privacy policy if need be.Email Support
Send an email to [email protected] with the subject line "SMS Setup: [Your Studio Name]" and include the following details:Local Numbers: Provide your preferred area code.
Call Forwarding: Specify the existing phone number to forward Recess calls to and the current provider.
Phone Number Transfers: Include proof of ownership and details of the number to be transferred from your current studio management platform.
Timelines for Setup
Local Numbers: Certification and setup can take 2-3 weeks.
Call Forwarding: Configured within 1 week.
Phone Number Transfers: May take up to 1 month, depending on your current provider.
Feel free to explore these features and elevate your communication with clients today! If you have any questions, our support team is here to assist you every step of the way.