This article covers how to pause and resume a membership. This feature must be requested to be turned on for your account.
Navigate to the client whose membership you want to pause
Click the 3 dots next to the membership
A pop-up box will appear
Choose when you want the membership to be paused and when you want it to become unpaused
Start = first day of the pause
End = day the pause lifts
Example
Membership was originally from 2/1 to 4/1, renewing on 4/1
Membership now runs from 2/1 to 3/19
Membership is paused from 3/19 to 4/27
Membership is active again from 4/27 to 5/10, when it either renews or expires (if membership is set to renew, it will renew)
Note: the pause will honor the number of days in the membership. If the membership has 5 days left and you pause it for 6 months, when the pause ends, there will be 5 days left on the membership before it renews/expires.
Note: You must pause a membership at least 1 day before it expires. E.g., membership is set to expire on 10/17, the start date of the pause has to be 10/16 or earlier.
The membership will be split into 2 rows showing when it's paused and when it renews. The membership will be active until the paused period begins.
How to resume a paused membership
Navigate to the client whose membership is on pause.
Find the paused membership in the "Past" tab under Packages and click the 3 dots next to it.
Click on "Pause subscription" and adjust the End date.