Client Check-In Settings

There are 5 ways that you can check clients into a session or class.

Click any of the 5 below to jump to that section in the article.

1. The class roster on the dashboard
2. QR code sign
3. QR barcode reader
4. Kiosk
5. In-app
6. Setting Up Geo-Based Check-In

Class Roster

1. Go to the roster via the dash or calendar

2. Scroll down

3. Click the clock icon to check someone in or the blue icon to check them out
   
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QR Code Sign

1. Go to Tools > Check-in

2. Edit your settings - key items

   • How long before class can someone check-in

   • Do you want to recommend items to purchase? Very helpful if people are scanning the QR code to check in

   • We recommend checking this box: Automatically check the client in?

3. You can print the QR sign and hang it in your gym / studio

QR barcode reader

1. Follow the steps in this article

Kiosk

1. Follow the steps from above to create your settings

2. Open the Dashboard on an iPad (we recommend using a front desk account)

3. Install the Dashboard on the device

4. If you have more than 1 location, choose the location on the main Dash first

5. Go to Tools > Check in

6. Scroll to the bottom

7. Click "Open Kiosk"

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8. Clicks will click the Check In button

9. If a client is not booked, they can click the "Add User" button in the top right-hand corner

In-App

1. Follow all settings from above

2. Check the box titled: Show Check-in button on class schedule

3. Note: Clients can check-in from home if this is enabled

Setting Up Geo-Based Check-In

Geo-based check-in lets members check themselves in only when they're physically at the class location. It's a simple way to confirm attendance and cut down on people checking in from home or the parking lot.

How it works

• When a member is close enough to the class location, the check-in button lights up and they can tap to check in.
• Location is based on the address set for that class, so the class has to have an address saved under its location settings.
• Members generally need to be within about 20 meters of the location to check in.
• If the app doesn't think they're close enough, the button switches to "Get closer to check-in" instead. This is the fallback for when GPS isn't reading their position accurately.

Before you start

Make sure the class has an address saved under Location Settings. Without an address, the app has nothing to measure against, and geo-based check-in won't work.

How to enable it

1. Head to the Check-In page in your settings.
2. Find the Geo-Based Check-In section.
3. Turn on Enable in-app check-in. This has to be on for check-in to work at all.
4. Turn on Geo-Based Check-In to add the location requirement on top of it.
5. Save your changes.

A quick note on that first toggle: you can turn on in-app check-in without geo-based check-in, but we don't recommend it. Without the location requirement, members can check in from anywhere, which defeats most of the purpose.

A heads-up on accuracy

GPS isn't perfect, especially indoors. In buildings with a lot of concrete or shared spaces like WeWork, the app may not be able to tell exactly how close a member is. When that happens, they'll see the "Get closer to check-in" message even if they're already in the room. If members run into this regularly, double-check the class address is accurate and let them know stepping toward a window or door can sometimes help the signal.