Setting Up SMS for Your Studio

Your Phone Setup is where you get a number for sending SMS messages to clients. This can be used to send booking confirmations, class reminders, payment notices, and anything else.

Note: Complete your Business Profile before starting Phone Setup. Your business details are used to register your number, and your privacy policy will need to include some required language before you can submit (more on that below).

Accessing Phone Setup

Go to Tools > Profile > Phone Setup.

Step 1:

1. Enter your mobile number for verification
2. Click Next.

Step 2: Phone Number Setup

Choose how you want to set up your number:

Option A: Get a New Local Number

1. Select Get a New Local Number, then click Next.
2. Enter your preferred area code and click Search. These numbers are used exclusively for SMS communications with your clients.
3. Choose a number from the list of available results. If you don't see one you like, page through more results below.
4. Click Next.

Option B: Transfer Existing Number(s)

1. Select Transfer Existing Number(s), then click Next. Note: Number porting typically takes 1–4 weeks and requires coordination with your current provider. Our team will contact you to help with the porting process after you submit.
2. Add the phone number(s) you want to transfer under Phone Numbers to Transfer.
3. Indicate the WhatsApp Status of the numbers — whether they're WhatsApp-enabled, regular SMS numbers, or you're not sure. WhatsApp-enabled numbers need additional steps during porting.
4. Enter your Current Provider Contact information.
5. Click Next.

Step 3: Call Forwarding

Decide whether to forward incoming calls to your Recess number to another phone:

• Yes, forward calls to another number: incoming calls will be forwarded to your specified phone.
• No, I don't need call forwarding: incoming calls will not be forwarded.

Click Next.

Step 4: Review & Submit

Review your business information before submitting.

Important: Before submitting, make sure your privacy policy includes the required mobile/SMS consent language:

• A statement that no mobile information or SMS consent will be shared with third parties or affiliates for marketing purposes.
• Confirmation that SMS consent is optional and never a condition of creating an account or making a purchase.
• Instructions for opting out: clients can reply STOP to stop all messages, STOPMKT to stop promotional messages only, or HELP for assistance.
• A message frequency disclosure (e.g. "message frequency varies") and a note that message and data rates may apply.

Once you submit, Twilio begins the SMS verification process, and you'll get updates as each step completes. The entire process typically takes 24–48 hours.

Click Submit Application.

Need Help? Contact our support team at support@recess.tv if you have questions about setting up your SMS number.