Using ACH

ACH is one of two ways clients can pay for items, the other being credit cards. ACH payments connect directly to a bank account and process different from credit cards.

  1. When a payment is made with ACH it is sent to the bank to verify

  2. Verification can take 1 - 10 business days

  3. You will not receive funds until the payment clears the bank

  4. If it fails, you'll be notified - learn more about failed transactions

You can see the status of ACH payments in two places:

  1. In the payment method column on the client profile

  2. Under Finances > Pending Transactions > Processing Tab



    Note: If an ACH fails, it'll move from Processing to Failed.

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