Pausing Memberships

This article covers how to pause and resume a membership. This feature must be requested to be turned on for your account.

How can I schedule a pause?

• Navigate to the client whose membership you want to pause.
• Click the three dots next to the membership.

• A pop-up box will appear.
• Look for "Schedule Subscription Pause" and click on it

Choose when you want the membership to be paused and when you want it to become active again:

• Pause Start Date & time = the first day of the pause and the time you need it to start on
• Pause End Date & time = the day the pause is lifted and the time it will end

Example:

• The membership originally runs from 2/1 to 4/1 and is set to renew on 4/1.
• The membership is active from 2/1 to 3/19.
• The membership is paused from 3/19 to 4/27.
• The membership becomes active again from 4/27 to 5/10, at which point it will either renew or expire (if the membership is set to renew, it will renew).

What happens after?

Once you select the date and time, a yellow banner will appear with a brief summary. From there:

• Click on "Schedule Pause."

• Refresh your page.
• Check the customer's active packages, and you will see the pause start and end dates displayed in blue text just below the expiration date.

• Once the pause is done, it will display in the past tab on packages. from the day it took affect and when the pause will be picked up

Notes:

• The pause honors the total number of days in the membership. For example, if there are 5 days remaining and the membership is paused for 6 months, once the pause ends, there will still be 5 days left before the membership renews or expires.
• You must pause a membership at least one day before it expires. For example, if a membership expires on 10/17, the pause must start on 10/16 or earlier.
• The membership will be split into two rows showing the paused period and the renewal period. The membership will remain active until the pause begins.

How to update a pause before it takes action

1. Navigate to the client whose membership is on pause.
2. Find the paused membership in the "Active" tab under Packages and click the three dots next to it.
3. Click on "Schedule Subscription Pause."
4. It will indicate that there is already a scheduled pause.
5. From there, you can click the pencil icon to edit the existing pause or click the X to remove it.
6. Then click on save pause