Pausing Memberships
This article covers how to pause and resume a membership. This feature must be requested to be turned on for your account.
- Navigate to the client whose membership you want to pause.
- Click the three dots next to the membership.
- A pop-up box will appear.
- Look for Schedule Subscription Pause and click on it
Choose when you want the membership to be paused and when you want it to become active again:
- Start = the first day of the pause
- End = the day the pause is lifted
Example:
- The membership originally runs from 2/1 to 4/1 and is set to renew on 4/1.
- The membership is active from 2/1 to 3/19.
- The membership is paused from 3/19 to 4/27.
- The membership becomes active again from 4/27 to 5/10, at which point it will either renew or expire (if the membership is set to renew, it will renew).
Notes:
- The pause honors the total number of days in the membership. For example, if there are 5 days remaining and the membership is paused for 6 months, once the pause ends, there will still be 5 days left before the membership renews or expires.
- You must pause a membership at least one day before it expires. For example, if a membership expires on 10/17, the pause must start on 10/16 or earlier.
- The membership will be split into two rows showing the paused period and the renewal period. The membership will remain active until the pause begins.
How to resume a paused membership
- Navigate to the client whose membership is on pause.
- Find the paused membership in the "Active" tab under Packages and click the three dots next to it.
- Click on Schedule Subscription Pause and click on the "x" icon to disregard the pause
