Our app is what is called a web app. This means you first need to open your browser on your phone, and then install the app from the browser, not the app store.
Downloading to an iPhone
Delete any [studio name] app you may have on your phone
Scan the QR code or copy the link the studio sent you
Open Safari or Chrome on your phone
Safari: Click the "Share" button on the bottom nav (it's an arrow & square)
Chrome: it's the button in the URL bar in the top right-hand corner
Scroll down to "Add to Home Screen"
Click Add
Downloading to an Android
Delete any [studio name] app you may have on your phone
Scan the QR code or copy the link the studio sent you
Click the menu button in the top right-hand corner
Click "Add to homescreen" or "Install App"
Click Add