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Troubleshooting Recess.tv
Troubleshooting Recess.tv
Victoria C avatar
Written by Victoria C
Updated over 2 months ago

To troubleshoot the Recess.tv, try clearing your cache in Google Chrome. To clear the cache follow the steps below:

  1. Click on the Menu button in the upper-right corner of the Chrome window. Select More Tools followed by Clear browsing data

  2. Select Menu > Settings > Advanced > Clear browsing data

  3. Select the period of time you wish to delete cached information using the Clear the following items from the drop-down menu. From there you can choose Cached images and files.

Pro Tip: Shortcut for direct access to clear browsing data: Press CTRL + Shift + Delete keys in Windows or Linux, or Command + Shift + Delete keys on macOS.

See the Screenshot below:

Screen_Shot_2021-05-25_at_10.04.46_AM.png

Once the cache has been cleared, relaunch chrome and try logging back into Recess. Try viewing an instructor’s demo class to test out the video and audio quality.

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