Recess uses the pass-through system of Stripe Express in order to pay user’s credit card processing fees. In doing so, the client of an instructor or studio pays for their product/membership to Recess’ Stripe account, Recess covers the fees, then Recess remits the total membership price to the user through Stripe Express.

Recess issues the client’s membership instantaneously so that there is no delay in service redemption and an instructor/studio payout for the membership amount is created and remitted daily.

Occasionally, a customer’s payment fails due to card declines, bank blocks, or insufficient funds. Because the Instructor/Gym has already been compensated, once Stripe returns a failed payment notification, you will see a negative payout listed in your dashboard payment history. This amount is deducted from your total because the membership revenue was never collected.

If you have experienced a negative payout and would like to see an itemized list of the client transactions, please contact [email protected]