In your dashboard, you can change the renewal, start date, or end date of a subscription or package. We can do this in 2 separate places:
Client Profile Page
Product Details Page
We will go through the different ways to update this below.
Client Profile Page
To update via the Client Profile Page, please go to the People tab and find the client's profile.
Under Active Products press the three dots next to the package that you would like to update, and select Edit expiration/renewal date
Here you can change:
Start Date
Renewal Date
Expiration (for a Package)
Cancel the renewal and select an expiration date (for a Subscription)
Make the changes you would like and press save.
Product Details Page
To update via the Product Details Page, please go to the Product tab and find the product that you'd like to update the client's renewal/expiration on.
Once you are on the product details page, scroll down until you see All Clients
Click on the three dots next to the client you'd like to edit, and select Edit expiration/renewal date
Here you can change:
Start Date
Renewal Date
Expiration (for a Package)
Cancel the renewal and select an expiration date (for a Subscription)
Make the changes you would like and press save.