Understanding Your Profile Page (Client app)

The Profile page in the Recess app is your personal hub. Here you can manage your bookings, memberships, payments, family members, and account settings.

How to Access Your Profile

Tap the menu icon (≡) in the bottom-right corner of the app, then tap Profile.

Profile Photo & Name

Your photo and display name appear at the top, shown as your initials if no photo has been uploaded. Tap the pencil icon on your photo to upload a new one. Tap the pencil icon next to your name to edit your first name, last name, or email.

QR Code

Tap the QR code icon next to your name to display your personal QR code. Scan it at the studio for quick check-in.

Family Filter

Tap the family dropdown to switch between your own view and a specific family member's. Selecting a family member updates the whole Profile page - reservations, purchases, memberships, and wallet balance - to show their information instead of yours.

Manage Family

Tap Manage Family to open Your Family. Here you'll see:

The account owner (marked Owner), who pays for the family by default.
A Pay for the family toggle - when it's on, members you authorize can book using the account owner's card on file.
The Members list, showing each linked family member, their relationship to the account (e.g., Daughter, Son), and whether they have their own login.
An Add a Family Member button to link someone new.

What You'll See on Your Profile

Below the header is a list of sections. Tap any of them to open it.

Reservations - All bookings for you or the selected family member. Filter by type (All, Classes, Appointments, Events) and by status (Upcoming, Waitlisted, Checked in, Not recorded, Cancelled). Tap Download History to export your reservation history.
Purchases - Everything bought from the studio. Filter by year and by All, Payments, or Refunds. Tap Receipt for [Year] or Download History to export a receipt or your full transaction history.
Memberships & Credits - Active memberships and packages, each showing what it covers, when it renews or expires, and the price paid. Any Make-Up Credits appear below, with the reason they were issued and their expiry date - tap Use Credit to redeem one.
On-Demand - Any on-demand classes purchased.
Puzzles - Any puzzle collections purchased.
On-Demand Favorites - On-demand classes saved for quick access.
Retail Purchases - Retail items bought from the studio.
Progress Journey - Any studio competitions or challenges you're part of.
My Wallet & Balance - Your saved payment card and account balance. Tap Add Funds to charge your card on file and add the amount to your balance to spend later.
Personal Information - Your contact details, address, emergency contact, and password.
Notifications - Choose what the studio can send you: Marketing Emails, SMS Messages, and Marketing SMS.

Refer a Friend

Tap Refer a Friend at the bottom to open a share sheet with a referral message you can send to a friend. It includes a unique link with your referral code already applied, so they can sign up directly, plus the code itself in case they'd rather enter it at checkout by selecting "A Friend" when asked how they heard about you.

Forms and Signing Out

Below Refer a Friend, any forms or waivers your studio has shared with you appear as buttons - tap one to open and complete it. Tap Sign out at the very bottom to log out of the app.

Need Help? If something on your profile doesn't look right, contact your studio or our support team at support@recess.tv.