Setting Up No-Show Fees

Note: This feature is by request only and only available to gym and studio accounts. Email support@recess.tv for more information.

As a Studio, you decide the No-Show Fee Policy for your classes. You can customize the fee value and the amount of time after a class ends that the no-show fee is processed. No-show fees are processed automatically by our system.

Your Global No-Show Fee is the default no-show fee policy that you can set for all of your classes. You can also add custom no-show fees to specific classes. A Custom No-Show Fee for a Class will override the Global No-Show Fee.

Studios can also mark class participants as exempt from no-show fees.

In this article:

How do I set up a global no-show fee?

How do I Set Up a Custom No-Show Fee for a Class?

How do I mark a participant as exempt from a no-show fee?

How do I set up a global no-show fee?

1. To set up a global no-show fee, head over to the Tools tab and select the "Profile" option.

2. Navigate to the "Settings" tab.  

3. Find the section labeled No-Show Fee and customize the following options:

a) Charge a No-Show Fee: To set up a global no-show fee, make sure the "Charge a No-Show Fee" option is toggled. If you do not want to set up a global no-show fee but will still be using custom no-show fees for classes, make sure the "Charge a No-Show Fee" option is toggled off.

b) No-Show Fee Effective After: Enter how long after a class no-show fees should be processed. This is applicable to both global no-show fees and custom no-show fees for classes. No-show fees are processed automatically by our system after this duration.

To continue setting up a global no-show fee, customize the following options:

a) Apply the fee to. Choose "All No-Shows" to charge the fee to all participants, regardless of how they booked the class. Choose "Only No-Shows booked with an unlimited membership" to charge the fee to participants that used an unlimited membership to book the class.

b) Fee price. Enter the monetary value of the no-show fee.

Once you are done setting up your global no-show fee, double-check to make sure everything looks correct. Then remember to scroll to the top of the page and click Save!

How do I set up a custom no-show fee for a class?

1. Follow the steps to create or edit a virtual class or an in-person class.

2. On the More Details or Pencil Icon step of the Class Creation/Edit form, you will see a toggle labeled Custom No-Show Fee.

3. By default, all classes use the global no-show fee (the settings you set up in your profile settings).

• a. To use your global no-show fee, keep the Custom No-Show Fee toggle off.

  b. To add a custom no-show fee for this specific class, toggle Custom No-Show Fee on.

4. When the custom option is turned on, you will see a setting to choose who the fee applies to:

• All No-Shows: Charges the fee to all participants, no matter how they booked.
• Only No-Shows booked with an unlimited membership: Charges only participants who booked with an unlimited membership.
• None: No no-show fee for this class.

4. Continue through the remaining steps to finish creating or editing the virtual or in-person class.

How do I mark a participant as exempt from a no-show fee?

Marking a participant as exempt means that the participant will not be charged a no-show fee for that class. A participant must be marked exempt within the “No-Show Fee Effective After” window.

1. Navigate to the Clandar or Dashboard page for the class the participant is booked in. and click on the pencil icon.

2. Find the client in the People in Class section.

3. Click the three dots menu next to the client’s name.
4. Select Exempt no-show fee.
5. To undo this, follow the same steps and select Do not exempt no-show fee.