Appointments Step 2: Creating Service Types

A service type is the offering you want to make available for booking - for example, a 60-minute massage or a 1:1 personal training session.

Note: Create a separate service type for each bookable interval. If clients can book a sauna for 15 or 30 minutes, that's two service types, one per interval.

1. Creating a service type
2. Sharing a dedicated link to book a service type

Once you are done with this article, head over to Appointments Step 3: Setting Availability

Creating a Service Type

1. Go to Products & Services > Appointment Service Types.
2. Click + Create a New Service Type.

3. Enter a Name.

   

Basic Info

• Select Appointment Category: type to create a new category, or choose an existing one. Appointment categories are separate from class categories.
• Description: or click Add a Formatted Description for richer formatting.
• Format: In-Person or Virtual.
• Duration (minutes)
• Payment: choose Paid (and set a Price in USD) or Free.

Service Providers

A service provider is either a Room or a Person.

1. Search for and add each service provider.
2. For each, set:
   • Pay Rate Per Hour
   • Location / Room: choose a specific location, or leave as All Locations.
   • Max Appt: how many people this provider can serve at the same time.

Note: If your studio restricts how many people can book a room (e.g., a room with both a sauna and a cold plunge), the room itself must be the service provider - not a person - so booking one blocks the other.

Note: Max Appt is per provider. If you list 10 trainers with a Max Appt of 1 each, that's 10 possible simultaneous bookings across your team.

Settings

• Order: where this service type appears in the list (1, 2, 3...).
• Buffer duration (in minutes): set Hold before booking and/or Hold after booking to block time around each appointment, preventing back-to-back bookings.
• Custom Cancellation Window: how long before the appointment a client can cancel with no penalty (Day/Hour).
• Open Booking Window: how far in advance a client can book (Day/Hour).
• Close Booking Window: how close to the appointment a client can still book (Day/Hour).
• Custom scheduling interval: toggle on to offer time slots at a different interval than your studio default. Leave off to use the default interval.

Additional Info

Upload a thumbnail- visible to clients and helps your listing stand out. Image should be above 640x400px, 5MB max size.

Publishing

In the panel on the right:

• Publish: toggle on to make this bookable.
• Hidden on Profile: toggle on if you don't want the general public to see or book it.
• Hide Available Instructor Names: toggle on if you don't want clients to see or choose who they're booking with.

Click Save.

Sharing a Direct Booking Link

1. Go to Schedule & Programming > Availability.
2. Click Scheduling Links.
3. Choose a level (studio-wide or a specific service provider), then location, category, and service type.
4. Click Test to preview the link as a client would see it.
5. Copy and share the link.

Need Help? Contact our support team at support@recess.tv if you have questions about creating a service type.